Privacy Policy

Last updated: 4/14/2025

At thedal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information that you provide directly to us when you:

Create an account and profile
Use our services
Communicate with other users
Contact our support team
Respond to surveys or promotions

This information may include:

Personal identifiers (name, email address, phone number)
Profile information (photo, bio, travel preferences)
Travel plans and destinations
Communications with other users
Payment information (when applicable)
Device and usage information

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Match you with potential travel companions
Process transactions
Send you notifications, updates, and support messages
Respond to your comments and questions
Protect the safety and security of our users
Comply with legal obligations
Prevent fraud and abuse

2.5 Health Information

To provide appropriate assistance, we may collect certain health information such as mobility limitations, medical conditions that may require attention during travel, medication schedules, and other special needs. This information is treated with the highest level of confidentiality and is only shared with your assigned companion to ensure proper care during travel.

3. Information Sharing

We may share your information with:

Other users (as part of your profile and communications)
Service providers who perform services on our behalf
Legal authorities when required by law
Third parties in connection with a merger, acquisition, or sale of assets

4. Your Choices

You can control your information through:

Account settings (update or delete profile information)
Privacy settings (control what information is visible to others)
Marketing communications (opt-out of promotional emails)
Device permissions (control app access to location, camera, etc.)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from your country.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@thedal.com.